PR Agency in Norwich, Norfolk

If you’re doing good business, we’ll help you spread the word…

We are Plain Speaking PR: a PR Agency based in Norwich, Norfolk, working with clients across the UK. We offer PR retainer services and one-off PR support including Brand Vitals, Crisis Management, PR Strategy and more.

Have a word
pspr team

The Plain Speaking
PR way

If you are confident that you are doing a great job, then we will help you tell other people about it. By communicating with the audiences that are important to the success of your organisation, we will help you build relationships and raise awareness of your brand and what makes it so special. In short – developing, maintaining and protecting your reputation.

What is PR?

News, Views & Stories
News

Press coverage: The rhubarb renaissance

It’s great to see our client Place UK singing the praises of the delicious and versatile rhubarb. We loved working on this wonderful article with

August 5, 2026
News

Pippa Lain-Smith becomes Norfolk Ambassador

At Plain Speaking PR, we’re passionate about helping organisations tell their stories, raise their profile and celebrate what makes them unique. So we’re delighted to

August 5, 2026
News

New client news: Music in the Burnhams

Music in the Burnhams is busy planning an outstanding programme of world-class classical music for audiences in Norfolk in 2026, and we’re proud to have

November 26, 2025
The power of PR
“Plain Speaking really do live up to their name, and that’s what you want in a PR company. No nonsense!”
Response from client survey
“Always friendly, helpful and professional. Would always be my first stop for anyone needing help with PR.”
Response from client survey

The Plain Speaking
PR team

We believe the Plain Speaking PR team is pretty special.

Based in Norwich, Norfolk and working with clients across the UK, Plain Speaking PR Agency was established in 2006 and our team is made up of experienced, senior-level PR professionals. We combine our skills, enthusiasm and wealth of knowledge to deliver exceptional work for Plain Speaking PR clients and the community groups and charities we support.

The Team
pspr team 2 scaled
bewilderwood
castle quarter 1
sue lambert trust 1
summerfields 1
teknomek 1
building health
camplings
flomotion
menopause support
mini donks
swiss
dipple-conway
jarrolds
place-uk
plain speaking pr logo orange

Stephanie Callen, PR Expert

Steph began her career in communications almost 20 years ago as a journalist on local newspapers in Suffolk and Norfolk.

Every day involved meeting new people and writing about a diverse mix of topics, which gave Steph a real appreciation for the issues that affect people across the region and honed her ability to build trusted relationships.

When she left journalism to pursue roles in PR, Steph took her news instincts with her and has achieved valuable media coverage for organisations from a varied range of industries, including healthcare, education, housing and animal welfare.

Steph, a member of the Chartered Institute of Public Relations, now brings her eclectic experience to Plain Speaking PR as a freelance consultant, supporting clients with bespoke copywriting, research and media pitching.

Outside of work, Steph enjoys family days out with her young daughter, cuddles with her rescue cat Clarence, a good thriller on the telly, and the – albeit occasional – run.

hannah

Hannah Freeman, Client Services Director

Hannah is our client services director and has been with the business since 2018. Pippa’s right-hand woman, she’s responsible for overseeing accounts, managing client agency relationships, and making sure we’re delivering a professional PR service that delivers real value, contributing to objectives and goals.

Working in PR and communications since graduating (let’s not count the years!) Hannah has worked in PR for 15+ years, mostly spent agency side, advising clients in a diverse range of sectors, spanning tourism, hospitality, B2B services, waste and recycling, public sector, retail, and charities. She completed the CIPR Diploma in 2010.

Hannah brings in-house experience too, having worked as a PR and communications officer for one of the UK’s largest social housing groups for 18 months. She gets what it’s like to be the client, understanding the challenges and demands of this role.

Outside of work, Hannah walks, lifts weights, occasionally paddleboards, tries to keep plants alive and watches Schitt’s Creek on repeat. Mum to two busy, sporty girls, she’s also their PA. In summer, an outdoor dip at Beccles Lido is her no.1 spot to enjoy time out.

pippa 1

Pippa Lain-Smith, Managing Director

Pippa is the founder and managing director of Plain Speaking PR and has worked within the communications sector for more than 25 years. Having worked on both client and agency side, Pippa is passionate about her job and will talk until she’s blue in the face about the value professional PR can bring to businesses and communities.

Whilst the Plain Speaking PR agency name derives from her maiden name, Pippa is a firm believer in a plain speaking, straight-talking approach to communications, with minimal jargon and maximum results. She’s proud to have helped many organisations navigate communications surrounding complex and sensitive issues; often during times of change or crisis.

In her spare time, Pippa enjoys attempting to keep fit, writing beauty articles for regional magazines and newspapers, enjoying the best of Norfolk’s food and drink, and planning her next holiday to Greece. She also supports a number of local charities and social enterprises including Miniature Donkeys for Wellbeing.

Pippa is a member of the Chartered Institute of Public Relations.